Return Policy

At Esenceweb IT, we prioritize customer satisfaction by ensuring secure, fair, and transparent payment policies. This Return Payment Policy outlines the terms and conditions related to refunds, cancellations, and chargebacks for our IT services, software solutions, and digital products.

By using our website development, software solutions, and subscription-based services, you agree to abide by these Return Payment Terms.

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1. General Refund & Return Policy

• No Refunds for Completed Services: Payments made for custom software development, website design, and IT consulting services are non-refundable once the project is initiated.
• Partial Refunds: In some cases, partial refunds may be issued if the project is not started or if a valid dispute is raised before work begins.
• Subscription-Based Services: Subscription fees for services such as website maintenance, hosting, and digital marketing are non-refundable after activation.

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2. Cancellation & Refund Eligibility

We allow refund requests under the following conditions:

• The request is submitted within 7 days of payment for services that have not yet started.
• The cancellation request is officially submitted via email at support@esenceweb.com.
• Refunds for technical issues in digital products are subject to investigation and approval by our team.

Non-Refundable Services:

• Custom Software Development (Once initiated)
• Domain Registration & SSL Certificates (As per third-party provider policies)
• Web Hosting & Server Setup Fees
• Paid Consultation Services

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3. Payment Reversal & Chargeback Policy

• Unauthorized Transactions: If a transaction is flagged as unauthorized, customers must report it to our support team within 24 hours for verification.
• Chargeback Disputes: Any chargeback filed with a payment provider (PayPal, Stripe, etc.) without prior discussion with us may result in account suspension.
• Bank Disputes: If you believe you were charged incorrectly, please contact us before disputing with your bank to avoid unnecessary account restrictions.

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4. Refund Processing Timeline

• Approved refunds will be processed within 7–14 business days.
• Refunds will be issued through the original payment method (credit card, UPI, PayPal, etc.).
• Customers will receive a confirmation email once the refund is processed.

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5. Late or Missing Refunds

If you haven’t received a refund within the stipulated period:

• Check your bank account for pending transactions.
• Contact your payment provider for processing delays.
• If issues persist, email billing@esenceweb.com for assistance.

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6. Refund & Cancellation for Digital Products

For digital software, plugins, and scripts:

• No refunds will be issued for downloadable software once accessed.
• Refunds are allowed only in case of technical defects, provided they are reported within 3 days of purchase.
• Customers must provide proof of the issue (screenshots, error logs) for review.

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7. Refund Policy for Training & Consultation Services

For corporate training, IT consultation, and digital courses:

• Refunds are allowed only if cancellation is requested 3 days before the scheduled session.
• No refunds for missed sessions without prior notice.

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8. Changes to Return Payment Policies

Esenceweb IT reserves the right to update, modify, or change this Return Payment Policy at any time. Updates will be posted on this page, and customers will be notified via email if necessary.

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9. Contact for Payment Support

For any billing inquiries, refund requests, or payment disputes, please contact us:

📧 Email: support@esenceweb.com
📞 Phone: +91-8999040748
🌐 Website: www.esenceweb.com

Thank you for choosing Esenceweb IT – Your Trusted Technology Partner.