Payment Terms

At Esenceweb IT, we are committed to providing secure, transparent, and hassle-free payment processes for our valued customers. By using our web development, software solutions, and IT services, you agree to the following Payment Terms and Conditions.

1. Payment Methods

We accept multiple secure payment options for our services, including:

✅ Credit/Debit Cards (Visa, MasterCard, American Express)
✅ Net Banking (Supported by leading banks)
✅ UPI Payments (Google Pay, PhonePe, Paytm, etc.)
✅ Digital Wallets (PayPal, Razorpay, Stripe, etc.)
✅ Bank Transfers (NEFT/RTGS/IMPS)

For international clients, we also accept wire transfers and PayPal payments.

2. Payment Terms & Billing Cycle

• Payments for custom software development, website design, and digital solutions must be made as per the agreed invoice schedule.
• Subscription-based services (e.g., hosting, maintenance) require upfront payments before service activation.
• One-time project payments may be required in full or based on milestone completion.
• Late payments beyond the due date will incur penalty charges or service suspension until cleared.

3. Refund & Cancellation Policy

We follow a strict refund and cancellation policy:

• Project-Based Services: Payments made for custom software, web development, and digital marketing services are non-refundable once the project has commenced.
• Subscription-Based Services: Customers can cancel subscriptions at any time, but refunds will not be provided for the remaining period.
• Domain & Hosting: Fees for domain registration, hosting, and SSL certificates are non-refundable after activation.
• Cancellation Requests: Clients must submit a written request via support@esenceweb.com for any cancellations.

For more details, refer to our Refund Policy.

4. Pricing & Taxes

• All prices listed on our website and invoices are exclusive of applicable taxes (GST, VAT, etc.).
• Clients are responsible for paying any applicable local, state, or international taxes.
• Custom quotations for enterprise solutions may vary based on project complexity and additional services.

5. Late Payments & Penalties

• If payment is not received within the due date, a late fee of 2% per month will be applied.
• Continuous non-payment beyond 30 days may result in service suspension or termination.
• Legal action may be initiated for unpaid invoices beyond 90 days.

6. Security & Fraud Prevention

• All payments are processed through secure payment gateways with SSL encryption.
• We do not store sensitive financial details such as credit card numbers.
• Any fraudulent transactions will be reported to the respective authorities, and services will be permanently terminated for the account.

7. Modifications to Payment Terms

Esenceweb IT reserves the right to update, modify, or change these Payment Terms at any time. Any revisions will be posted on this page and communicated to our clients if necessary.

8. Contact for Payment Support

For any billing inquiries, payment disputes, or clarifications, please contact us:

📧 Email: support@esenceweb.com
📞 Phone: +91-8999040748
🌐 Website: www.esenceweb.com

We appreciate your trust in Esenceweb IT and look forward to providing you with the best software solutions and IT services.